Your trust is important to us.

Here you can find out everything about data protection and inform you about the data collected and stored and your rights to information, correction, blocking and deletion.

This privacy policy explains the processing of your personal data in the context of the use of the offers and online services on the "TRADEofficer" Website and the associated mobile app (hereinafter "Platform" refers to both the Website and the mobile apps in the App Store and Play Store). This Privacy Policy also informs you about your rights and the means of controlling your personal information and protecting your privacy.


  • Who is responsible for data processing and whom can I contact?

TRADEofficer is responsible for data processing. This company is also meant when the terms "we" or "us" are used in the following.

You can reach us with questions about data protection at:


  • Which personal data do we process and from which sources does this data originate?

When we make our platform available for use, we process personal data from various sources. On the one hand, this is data that we collect automatically when you use the platform. On the other hand, this may also be data that you have voluntarily provided us with or that we receive from our partners.

  • Data that we collect automatically when you use our platform

When you visit the website or open the app, you send technical information to our web servers. This happens regardless of whether you use our service or whether you later log in with a user account to use the platform. In any case, we collect the following access and web access data (which we collectively call "access data"):

  • the date and time of the visit and the duration of use of the platform
  • The IP address of your device
  • The referral URL (the website from which you may have been redirected)
  • The sub-pages of the Site or subsections of the App that are visited; and
  • Further information about your device (device type, browser type and version as well as settings, installed plug-ins, operating system)


We process access data so that you and other users can use the platform and we can ensure the functionality of the platform. We also process Access Data in order to perform analyses on the performance of the Platform, to continuously improve the Platform and correct errors, to ensure IT security and the operation of our systems, and to prevent or detect misuse, in particular fraud.


We also use cookies to process this data. Cookies are small text files that you download to your device when you visit our websites and store the above-mentioned information about your person. If you would like to learn more about how cookies work, which cookies we use and how you can deactivate them, click on the appropriate section on our website for information on cookies. There you will also learn what information is collected by cookies and tracking tools from third party providers such as Google and Facebook. To ensure the readability of this privacy policy, we have summarized this information on a separate information page.


  • Data that you send us yourself

In addition to the data we receive from all visitors, we also process other data. The exact amount of this data depends on how you use the platform.


Access data

If you decide to create a user account and fill out the registration form, we will process the following information:


  • Name and surname
  • Email address


The data entered during registration is used for the purpose of providing the platform and, if necessary, to inform you by email about all information relevant to the platform or registration, such as changes to the scope of the platform or technical changes as well as for the actual purpose of our trading service, the provision of information on securities.

Payment details

We do not process sensitive card payment details ourselves, but use secure payment providers who do this for us. The payment data you enter is encrypted in your browser or in the mobile app by the payment provider in a way that only the payment provider can access, while we only receive non-sensitive data (payment method) and references that confirm that you have made a payment. We do not store any other payment information in our system.

Newsletter and promotional emails

If you wish to receive the newsletter, we require a valid email address and information that confirms that the subscriber is the owner of the email address or that the respective owner of the email address used for the subscription agrees to receive the newsletter. No further information is collected. This information is used exclusively for the purpose of sending the newsletter.


  • Data that we may receive from partners

If you have received access to our service via one of our cooperation partners, the cooperation partner will pass on additional data to us. These are :

  • your email address
  • your name
  • Your customer number, which you have with the cooperation partner


  • For what other purposes do we process your data?

Furthermore, we may process your data for additional purposes.

These include:

  • Transfer of your personal data to third parties if we are legally obliged to do so;
  • Assertion of legal claims and defence against legal disputes;
  • Compliance with legal requirements for data retention due to tax legislation etc.
  • What is the legal basis of the processing?

When processing your personal data, we rely on various legal bases in accordance with the so-called Data Protection Basic Regulation, an EU-wide legal framework for the standardisation of data protection law (in short "DSGVO").

Here we refer in detail to the following legal bases:

Consent (Art. 6 (1) DSGVO)

Since you have given us your consent to process personal data for the above-mentioned purposes, this consent guarantees the lawfulness of the processing. By registering with your access data, you expressly consent to the data processing as described in detail in this Privacy Policy by ticking the box before sending the registration form: If we process your data, this is because you have expressly permitted and requested us to do so when you use our platform. Your consent is therefore the most important legal basis for the processing of your personal data by us.


Fulfilment of our contractual obligations towards you (Article 6 (1) b DSGVO)

At the same time, the processing serves to provide the platform within the framework of the fulfilment of our contract with you. Accordingly, in most cases the processing is not only justified with your consent, but also because it is necessary to fulfil our contract with you. For example, if you use our trading service in the platform, whether as an e-mail, a pdf document, a mobile app or a browser version, in order to receive security signals, we must process your data in order to be able to pass on the signals, messages etc. of our service to you.


Our legitimate interests (Article 6 (1) d DSGVO

There are also cases in which we would be entitled to process your data without your consent if this is necessary to protect our legitimate interests (or the interests of third parties). To this extent, the purposes described above for which we process your data also represent legitimate interests in many cases. This means that we may process the data necessary to ensure the security of our IT systems in any case, even if you have not given or revoked your consent to such processing. This also refers to the prevention of misuse of our platform or the personalisation of advertising for your interests (so-called direct marketing).


Legal requirements (Article 6 (1) c DSGVO) or in the public interest (Article 6 (1) d DSGVO)

In addition, we are required by law to provide certain information to the criminal prosecution authorities or the tax authorities on request in individual cases.

  • To whom do we transmit your data?

We treat your personal data with care and confidentiality and only pass them on to third parties to the extent described below and not beyond. We only transfer data to authorities if a legal obligation exists due to a request for information from the responsible authority.


Other third parties

In addition, we transfer data to external service providers that enable us to provide the platform. This includes the data and providers listed in our cookie policy.


  • How long will my data be stored?

We process and store your personal data for as long as necessary to fulfil our contractual or legal obligations. We therefore store the data for as long as our contractual relationship with you exists and after termination only as far and as long as required by the laws of the Federal Republic of Germany. All other data is deleted immediately when you log off the platform. If the remaining data is no longer required to fulfil such obligations, it will be regularly deleted, unless further processing is necessary to preserve evidence or to enforce legal claims.


  • Does TRADEofficer create a user profile with my personal data?

We use your data to optimize your TRADEofficer browser experience. This means that we may use your data to provide you with a personalized platform based on your personal preferences and interests and to create customized offers based on your past behavior. For example, the IP address of your computer could be used to identify your geographic location and provide you with localized content in your language. However, we will never process and analyze your personal information as part of the profiling process in a way that would result in an automated decision that would be legally effective for you or that would significantly affect you in a similar manner.


  • Do I have to provide data? What happens if I do not or no longer provide my data?

You are under no legal obligation to provide us with the personal data specified in this privacy policy. In particular, the fact that you have entered into a contractual relationship with us by agreeing to our terms and conditions does not imply any obligation to provide us with your personal data. However, the transmission of the contractual information you have provided to us is a basic prerequisite for the conclusion of a contract with us. Furthermore, you may not use the platform or only use it to a limited extent if you do not provide us with certain data or if you object to the use of such data.


  • What rights do I have in relation to the processing?

You can assert the following rights against us in accordance with the DSGVO:

  • Your right to information under Article 15 DSGVO
  • Your right of rectification under Article 16 DSGVO
  • Your right of withdrawal according to article 17 DSGVO
  • Your right to restrict processing under Article 18 DSGVO
  • Your right to data transferability in accordance with Article 20 DSGVO


In addition, you have the right to object to the competent data protection supervisory authority (Art. 77 DSGVO in conjunction with § 19 BDSG).

You can revoke your consent to the processing of your personal data at any time. This also applies to the revocation of declarations of consent that were given to us before the DSGVO became effective, i.e. before 25 May 2018. However, the revocation is only effective for the future. Processing that took place before the revocation is not affected.


Information about your right of objection according to article 21 DSGVO

  1. Right of veto in individual cases

In addition to the rights already mentioned, for reasons arising from your particular situation, you have the right to object at any time to the processing of personal data concerning you on the basis of Art. 6 para. 1 DSPR (data processing in the public interest) and Art. 6 para. 1 f DPA (data processing based on a balancing of interests); this also applies to profiling on the basis of this provision within the meaning of Art. 4 para. 4 DPA. If you object, we will no longer process your personal data unless we can prove compelling reasons for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. Please also note the information in Section 8 of this Privacy Policy: If we terminate the processing due to your objection, it is possible that the platform can no longer be made available to you or can only be made available to you to a limited extent.

  1. The right to object to the processing of data for advertising purposes

You also have the right to object at any time to the processing of personal data concerning you for the purposes of direct marketing (including subscribing to our newsletter). If you object, we will not process your personal data in the future.

The objection can be made in any form and should be sent to the following address:


  • Change of the current data protection information

In order to keep this information up to date, this privacy policy will be amended if the underlying data processing is changed. We will not restrict your rights under this Privacy Policy without your prior written consent. We will post any intended changes to this Privacy Policy on the TRADEofficer website and mobile app. In the event that such changes are material, we will provide a clear notification (including, in the case of certain platforms, an email notification of the changes to this Privacy Policy). We also archive older versions of the Privacy Policy for future reference.



Munich, May 2018


Data collection and storage

When a website is visited, the browser generally sends information about the browser type and version, the operating system used, the referrer URL, the IP address, the file name, the access status, the amount of data transferred, the date and time of the server request. These data cannot be assigned to a person or other data sources and are initially stored and deleted after a statistical evaluation. Within the scope of a site visit (so-called session), certain session data can also be stored locally by the browser. The storage of this data is subject to the control of the respective user. We also expressly point out that our site may use third-party applications (such as Google Analytics or Flash applications of our advertising partners). These third party applications may also collect session data and store it locally or on the server. Control over the storage of this data is also subject to the respective user and can be set in the browser settings.

You can visit our site without providing any personal information. We only store access data without personal reference such as the IP address. These data are evaluated exclusively for the improvement of our offer and do not allow any conclusion about your person. Personal data is only collected if you provide it voluntarily when ordering products, registering for our newsletter or participating in our promotions (including on third-party portals).

We use the data you provide without your separate consent exclusively for the fulfilment and processing of your order. With full implementation of the contract and full payment of the purchase price, your data will be blocked for further use and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to the further use of your data. When registering for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

Passing on of personal data

For the purpose of contract processing and billing, your data may be passed on to third parties within the scope of order data processing.

The use of the contact data published in the imprint or comparable information such as postal addresses, telephone and fax numbers and e-mail addresses by third parties for sending information that has not been expressly requested is not permitted. We expressly reserve the right to take legal action against the senders of so-called SPAM mails in the event of violations of this prohibition.

Information, rectification, blocking and erasure

Personal data will only be collected with your consent for the purpose of answering enquiries, processing contracts and technical administration and will be stored inaccessible to third parties. The data will only be passed on to third parties for the purpose of contract processing or with your consent, which can be revoked at any time.

Personal data will not be passed on or sold.

In accordance with the Federal Data Protection Act, you may at any time request information about the stored data, the purpose of storage and its origin. In addition, there is a right to correction, blocking and deletion of personal data in accordance with the legal provisions. A corresponding request or a request for correction, blocking or deletion of the personal data is possible via various specified contact channels.

In order to keep this information up to date, this privacy policy will be amended if the underlying data processing is changed. We will not restrict your rights under this Privacy Policy without your prior written consent. We will post any intended changes to this Privacy Policy on the TRADEofficer website and mobile app. In the event that such changes are material, we will provide a clear notification (including, in the case of certain platforms, an email notification of the changes to this Privacy Policy). We also archive older versions of the Privacy Policy for future reference.


Munich, April 2016